Atlas Coffee Importers, LLC

Atlas Headlines

11, May '12 We've had a fantastic week here at HQ, finally getting caught up after a terrific few weeks of SCAA Expo related visits and activites. We've had a few fun coffees come in, delicious fresh crop arrivals from Las Capucas, Honduras (FTO/RA certified,) and Santa Elena Estate in Tarrazú, Costa Rica (both fully washed and pulped natural miel.) Sunshine's supposed to continue and 70+º all weekend!

Check out the "News" page for more info about what's going on at Atlas.

Important information regarding freight claims

We have been experiencing a dramatic increase in the number of freight claims denied by our carriers recently, specifically, they will no longer pay out any claims that were not noted on the original delivery receipt. As such, Atlas can no longer accept any freight claims that are not accompanied by a copy of the delivery receipt noting loss or damage and signed off on by the driver. We understand that, particularly for the small business, it is not always possible to do a thorough inspection as freight is received so we offer these tips as a quick check list BEFORE the driver leaves.

Check the name on the delivery receipt and compare any tracking numbers on the receipt to bar codes on the shipment.
Count number of bags and compare it to the number on both your order the delivery receipt
Look at the underside of all the pallets to see if there are any broken boards or obvious spillage
Check that the stretch-wrap and banding is intact.

If any of these things look suspicious, a more thorough inspection is warranted. The driver is obliged to wait for this so do not feel rushed or pressured to sign off before you are completely ready to do so. Signing the delivery receipt legally releases the carrier from any further obligation, so be sure that you are signing for the coffee you wanted and that it is in the condition you expect.

QUICK LINKS

Click here to see our current Seattle Offering List.

Click here to see our current New Jersey Offering List.

Picking up coffee in Seattle?

Click here for driving directions to our third party warehouse. Please be aware that all questions regarding purchasing of coffee should be directed to Atlas' offices: (800)701-5211.

The Green Room, Inc.
1302 29th Street NW
Auburn, WA 98001
Phone: 253-735-4470, Toll free: 877-525-7666

Track a shipment by entering the four-digit number of your Delivery Order (DO)/Invoice in the "Value to Track" field below, then click "Search" (if you did not receive a copy of your DO via email or fax, please contact us via email or at (800)701-5211).

What to Track:
Value to Track: