BUYING GREEN COFFEE
NEW TO ATLAS?
First things first, let's get to know each other! We'd love to chat with you to find out more about your business and tell you more about ours. Before you place your first order, we will need to set up an account.
Payment is required in advance for the first three orders in the form of cash, credit card, ACH, or wire transfer. Established businesses with good credit references may apply for credit terms on subsequent orders. A monthly finance charge of 1.5% will be applied to any delinquent accounts.
Once the paperwork is done, it generally takes 2 days from placing your first order until it is ready to leave the warehouse. Subsequent orders will usually go out next day if received before our order cut-off deadline, though this can vary by order size, freight requirements, and warehouse location. Ask you customer service representative for details.
We carry a large inventory of "Spot" coffee--this means coffee is in the warehouse and ready to ship or pick up immediately. We also have contracts for delivery in the future. Coffee that has not arrived will show the estimated month of availability on our offer lists.
Our offer list pricing is updated constantly. There are three primary factors that determine the price of coffee -
Commodity Market Level + Differential + Delivery Basis = Price
COMMODITY OR "C" MARKET
The commodity or "C" price is the abstract indicator of the supply and demand balance for coffee as a commodity. It is driven up and down by weather in the major producing countries, currency rates, speculation about production levels, and some mysterious factors we may never understand. Since we primarily sell against replacement prices (what we will have to pay to replace the bag of coffee you buy today), when the market goes up, so do coffee prices; when the market goes down, coffee prices follow suit.
DIFFERENTIALS (Quality Premium)
Differentials are based on availability and quality for specific origins, regions, and lots.
DELIVERY BASIS (aka Incoterms)
FOT (Free on Truck) – This is our standard which means your shipment is on a pallet, strapped, and loaded onto a truck by the warehouse. You arrange and pay for any shipment costs from the warehouse to your location.
***Atlas can make arrangements for shipment to your facility if requested.
EWH (Ex-warehouse) - We can transfer ownership to you at the warehouse. To do this, you need to have an account with the warehouse to pay them for load out and storage of your shipments.
See our Coffee Glossary for a full explanation of Incoterms.
1 full bag ranging from 132-154 lbs. However, to optimize shipping costs, we suggest ordering in full-pallet increments.
SHIPPING YOUR COFFEE
Before your first order is processed, we will need to understand your preferences on ordering, prep and shipping. We maintain a logistics profile for each roaster so that the preparation, transportation, and delivery preferences of your coffee can be referenced anytime an order is placed. Contact AtlasOutbound@atlascoffee.com for additional information.
Orders are prepared either as hand load or palletized.
Hand Load: Unless palletization is requested, will call orders will be prepared as hand load.
Palletized: Freight shipments must be palletized. The standard is to stack coffee on a wooden pallet, secure it with strapping, and protect the sides with a plastic pallet wrap. Our standards, and those of our warehouse partners are to:
- Stack bags and boxes on separate pallets.
- Stack a maximum of 8 bags of Colombian and Bolivian coffees per pallet.
- Stack a maximum of 9 bags of Papua New Guinean coffee per pallet.
- With all other coffees, stack a maximum of 10 bags of coffee per pallet.
Upgrades: Order preparation upgrades are available. Additional fees may apply.
- Block Pallet, Cross-Strap and Wrap: Coffee will be stacked on a wood block pallet, secured with strapping that crosses each other in two directions, and protected on the sides with wrap. This upgrade provides freight with better stability.
- Plastic Pallet, Strap and Wrap: Coffee will be stacked on a plastic pallet, secured with strapping, wrapped with a plastic pallet wrap. This option is used primarily for international shipments.
- Extra Wrap: Additional wrap covers the top of the pallet to aid in protection from the elements. It does not provide stability to a shipment.
- Gaylord Box: A cardboard sleeve used in tandem with a pallet; used to provide stability to the load.
Your coffee can be made available for pick up by you or your carrier. Or, if you prefer, Atlas can coordinate delivery.
Will Call Orders: Customers may pick up at the warehouse. Hours may vary per location. See Warehouse locations for more information.
Collect/Customer Arranged Freight: Customers work directly with a transportation provider. Roasters located outside the 48 contiguous States or Canada - or who combine orders from multiple vendors - must either use this option or Will Call. Coordination and payment of freight services will be handled directly between the roaster and vendor.
Atlas Arranged Freight: Atlas can arrange for the delivery of our coffees from our warehouse partner facilities to locations in the 48 contiguous States and Canada. We will coordinate with vendors on behalf of our roasters and include the freight service fee on our invoice.
- Our freight brokers have worked to provide competitive pallet rates for us on specified shipping lanes. Regardless of whether your pallet will have 1 bag or 10, the rate is the same on the included lanes.
- Spot quotes are available for loads shipping outside the pallet rate lanes. These order-specific options are based on your delivery requirements.
Standard freight service is to a commercial facility during standard business hours using a freight trailer. It is important to let us know if your needs are different than the standard carrier delivery parameters.
Location Type: Generally, carriers break delivery location into category by the neighborhood, not the specific use of an individual address. Customers whose delivery location is in a commercial district are categorized as commercial delivery. Customers whose facilities are off-route, or located in a non-commercial (rural or residential) zone will be considered non-commercial.
Hours: Carriers need to know if you allow delivery during standard business hours (M-F: 8a-5p), if you have alternative hours, or if you require an appointment for delivery.
Additional Services: Carriers will open their trailer door and it will be your responsibility to remove your product. Additional services, such as lift-gates or inside delivery may be available for a fee.
Time Sensitive Shipments: Carrier published transit times are estimates only. We can request guaranteed freight quotes for roasters with time-sensitive shipments.
RECEIVING YOUR COFFEE
Shipments leave the warehouse in good condition, with bags intact, securely strapped to the pallet and wrapped in plastic wrap. By signing the Delivery Receipt, you accept ownership of the freight as-is. Help us to help you! Inspect your delivery and note issues on the POD - make sure anyone accepting your deliveries knows to do this as well. Clear notes on PODs result in carriers processing claims more quickly and increase the likelihood of a higher settlement. Please see Claims for more information on inspecting your shipment and filing a claim.
The Offer List specifies which city or metro-area each coffee is in. Though we may use additional locations, our primary warehouse partners are:
- The Green Room - Washington: 1302 29th St. NW Auburn, WA 98001. Phone: 253.735.4470
Hours: Will Call: 7:30am-2pm, LTL: 2pm-4pm
- Continental Terminals – New Jersey: 200 Middlesex Ave. Carteret, NJ 07008
Hours: Will Call and LTL: 2pm-4pm
- The Annex - California: 1345 A Doolittle Dr. San Leandro, CA 94577. Phone: 510.746.1100
Hours: Will Call: 7:30am-12pm , LTL: 1pm-3pm