Monday, May 30 is Memorial Day.
We express sincere gratitude to those who have served our country and paid the ultimate sacrifice.
Atlas Coffee Importers will be closed Monday in observance of the holiday. Warehouse and freight carrier details are below.
CLOSED | Atlas Coffee Importers, Continental Annex (CA), Continental Carteret (NJ), Dupuy Charleston (SC), Dupuy Houston (TX), Dupuy NOLA (LA), East Bay Logistics (WA), Paris Brothers (MO), and The Green Room (WA) will be closed.
OPEN | Seaforth (BC) will be open.
Supply Chain Realities
Heavy freight volumes nationwide mean shipments now take longer, regardless of which carrier is used. Warehouse and carrier staffing fluctuation may delay processing or transit time. For those of you who have yet to experience the delays firsthand, they can be quite impactful. We recommend roasters order early and expect extended transit time for any shipment.
Lead times vary by warehouse. Please see the graphic below. Note that holiday closures do not count as part of a warehouse’s lead time. Atlas will continue to process orders to be ready as soon as possible based on the time your order is submitted, the warehouse’s lead time, and any holiday breaks. If you don’t need your order ready that quickly, please advise our team when you are placing your order.
Click either graphic to expand
Submitting Your Order & Contacting Atlas
To avoid missed orders or processing delays and to ensure prompt and efficient responses, please make sure you email the correct team.
- Email Customer Service for coffee information or to place a new order: CustomerService.Atlas@nkg.coffee. Include your preferred will call or shipping date in your request so that we can process your order appropriately. Orders submitted without a specified date will be processed for the next available pick up or shipping date.
- Email Outbound Logistics for tracking, questions about warehouses and freight, or to file a claim. Outbound.Atlas@nkg.coffee.
Thank you for your patience and flexibility!
Poppy & Poppy Field | Mike Prince | Bangalore, India | CC by 2.0, https://commons.wikimedia.org/w/index.php?curid=63637066