Monday, February 21 is
Presidents' Day in the U.S. & Family Day in Canada.
Atlas Coffee Importers will be closed on Monday in observance of Presidents' Day. Warehouse and freight carrier details are below.
- Closed or Limited: Atlas Coffee Importers, Continental Annex (CA), Continental Carteret (NJ), Seaforth (BC), and The Green Room (WA) will be closed. Dupuy Houston (TX) will be operating with limited hours.
- Open: Paris Brothers (MO), Dupuy NOLA (LA), and Dupuy Charleston (SC) will be open.
Supply Chain Realities
Wintery weather and heavy freight volumes nationwide mean shipments are taking longer throughout the country, regardless of carrier selection. For those of you who have yet to experience the delays firsthand, they can be quite impactful. For this reason, we recommend that roasters order early and expect extended transit time for any shipment.
Lead Times
Lead times vary by warehouse. Please see the graphic below. Note that holiday closures do not count as part of a warehouse’s lead time. Atlas will continue to process orders to be ready as soon as possible based on the time your order is submitted, the warehouse’s lead time, and any holiday breaks. If you don’t need your order ready that quickly, please advise our team when you are placing your order.
Submitting Your Order
Please make sure you are emailing the correct personnel to avoid missed orders or processing delays and to ensure efficient responses.
- Email Customer Service for coffee information or to place a new order: CustomerService.Atlas@nkg.coffee. Include your preferred will call or shipping date in your request so that we can process your order appropriately. Orders submitted without a specified date will be processed for the next available pick up or shipping date.
- Email Outbound Logistics for tracking, questions about warehouses and freight, or to file a claim. Outbound.Atlas@nkg.coffee.
Thank you for your patience and flexibility!