Monday, September 5th is Labor Day
To observe the holiday, Atlas Coffee Importers will be closed. Additionally, third-party warehouses are closed and freight carriers will not be operating.
Transit Times
Extraordinarily high freight volumes nationwide continue to impact transit times, and shipments may take much longer than you may be used to. Holiday closures will worsen the situation. Please plan ahead and place your order with plenty of extra transit time built in. As a standard, transit times for freight are not guaranteed. Any posted transit time estimated apply to the time freight may take between two transit hubs and do not account for delays due to staffing or equipment availability. Carriers do not provide refunds when freight takes longer than expected or estimated.
Lead Times
Order processing lead times vary by warehouse; see below. Holiday closures do not count as part of warehouse lead time. Unless you specify otherwise, during regular business hours, Atlas will continue to process orders for the next available business day based upon the time your order is submitted, the warehouse's lead time, and the holiday. Click on the graphic to see it at full size.
Submitting Your Order & Contacting Atlas
When submitting your order, please make sure you email the correct personnel to avoid missed orders or processing delays.
- Email Customer Service for coffee information or to place a new order: customerservice.atlas@nkg.coffee.
- Email Outbound Logistics for tracking, questions about warehouses and freight, or to file a claim: outbound.atlas@nkg.coffee.
Banner Photo Credit
Three-Lobed Coneflower aka Brown Eyed Susan by David J. Stang - source: David Stang. First published at ZipcodeZoo.com, CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=61038054